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Code of Ethics

TSL Members Code of Ethics

1. A TSL member will have a valid guide License as issued by the Local Government. It is illegal to work as a tour guide without a license.

2. A TSL member shall provide a skilled presentation of knowledge, interpret and highlight surrounding, and inform and maintain objectivity and enthusiasm in an engaging manner.

3. A TSL member shall be prepared for each tour when the itinerary is furnished in advance. A professional guide assumes responsibility for reporting on time and for meeting appointments and schedules within the guide’s control. Be sensitive to the interests and values of the tour group and not share his/her personal views on controversial subjects such as sex, religion, and politics.

4. A TSL member shall have a wide range of knowledge of the city including its history and architecture, cultural and political life, and local folklore. Keep current on new exhibits, seasonal events, and other changes throughout the city. A professional guide does not knowingly give out misinformation.

5. A TSL member shall follow the rules and regulations at all sites and facilities where he/she takes visitors.

6. A TSL member shall know and follow the policies of the company. A guide does not accept or solicit a job from a client of the company that has hired him/her without the consent of the company that has hired him/her. Therefore, personal business cards should not be distributed for these purposes. All business-related communication with the client should be made through the company only.

7. A TSL member shall be knowledgeable about the best routes for all tours. This includes familiarity with the traffic laws as well as the idiosyncrasies of Puerto Rico driving. A professional guide informs the driver of the route in a calm, polite, and timely fashion.

8. A TSL member shall dress appropriately for the type of tour being conducted.

9. A TSL member shall accept each tour as a serious commitment and cancels only when absolutely necessary and provides as much advance notice as possible.

10. A TSL member shall not solicit gratuities.

11. A TSL member shall not initiate patronization of souvenir shops and other places that practice “kickback” payments to the guide and/or drivers, or abuse complimentary meal privileges offered by food establishments.

12. A TSL member shall cooperate with other tour groups and maintains ethical and professional conduct at all times, cultivating a positive relationship with all colleagues.

13. A TSL member shall respect the research and intellectual property of other guides and does not plagiarize or take as one’s own another guide’s commentary or individual presentation technique.